7 Job vacancies of Warden Guide www.flutenews.com){kind=link}
Warden Guide at Rwanda Cultural Heritage Academy(7 posts)
Job description
- Receive and guide museum visitors.
• Lead individuals and/or groups through the museum, describing objects and arts craft in the museum’s gallery.
• Monitor individual or/and group’s activities while visiting the museum and its surroundings to ensure every visitor complies with the museum’s related regulations.
• Answer visitors’ questions and keep the tour organized, efficient, and safe both inside and outside of the museum.
• Assist the visitors to understand the museums concept.
• Deliver first-aid or emergency services to visitors when required. - Assume the continuity of the exhibitions organized by the museum and consequently prepare reports.
• Distribute brochures, flayers, and show audiovisual presentations related to each museum exhibition if available.
• Monitor the status of arts crafts, and materials present in the museums which are used in exhibition such as audio-visual materials, and then report observation to responsible units if deemed necessary.
• Report the visitors’ feedback or/and observation related to a certain exhibition to the museum management unity. - Build and operate a data bank of comments and suggestions from visitors to improve the quality of the museum exhibitions.
• Collect and register visitors’ feedback and comments for future products and services development or improvement.
• Assist in analysis process of all suggestions and comments from the visitors.
NB : Successful candidates should be ready for deployment to any museum during the course of the contract towards a better service delivery
Minimum Qualifications
- Bachelor’s Degree in Economics0 Year of relevant experience
- Bachelor’s Degree in Public Administration0 Year of relevant experience
- Bachelor’s Degree in Sociology0 Year of relevant experience
- Bachelor’s Degree in Development Studies0 Year of relevant experience
- Bachelor’s Degree in History0 Year of relevant experience
- Bachelor’s Degree in Education0 Year of relevant experience
- Bachelor’s Degree in Anthropology0 Year of relevant experience
- Degree in International Relations0 Year of relevant experience
- Bachelor’s Degree in Environmental Sciences0 Year of relevant experience
- Bachelor’s Degree in Natural Sciences0 Year of relevant experience
- Bachelor’s Degree in Business Administration0 Year of relevant experience
- Bachelor’s Degree in History with Education0 Year of relevant experience
- Bachelor’s Degree in Cultural Heritage Management0 Year of relevant experience
- Bachelor’s Degree in Customer Relations0 Year of relevant experience
- Bachelor’s Degree in Translation and Interpretation0 Year of relevant experience
- Bachelor’s Degree in Museology0 Year of relevant experience
- Bachelor’s Degree in Heritage Studies0 Year of relevant experience
- Bachelor’s Degree in Socio-Linguistics0 Year of relevant experience
- Bachelor’s Degree in History of Arts0 Year of relevant experience
- Modern Foreign Languages0 Year of relevant experience
- Bachelor’s Degree in Conservation Biology0 Year of relevant experience
- Bachelor’s degree in Tourism Studies0 Year of relevant experience
- Bachelor’s degree in Tourism and Hospitality0 Year of relevant experience
- Bachelor’s degree in Travel and Tourism Management0 Year of relevant experience
Competency and Key Technical Skills
- Integrity
- Strong critical thinking skills and excellent problem solving skills.
- Inclusiveness
- Accountability
- Communication
- Teamwork
- Client/citizen focus
- Professionalism
- Commitment to continuous learning
- Creative, proactive, customer focused, solutions led and results-oriented
- Knowledge of Rwandan culture
- Strong organizational, communication and managerial skills with high attention to detail;
- Strong verbal and written communication skills as well as good customer care skills;
- Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
- Excellent written and verbal communication skills including the ability to prepare detailed technical plans, reports and presentations
- Strong written and verbal communication skills with ability to prepare and deliver effective and professional presentations, briefs, reports, etc.
- Demonstrated good interpersonal communication skills;
- Experience in working with multi-national and multi-cultural work environments;
- Demonstrated ability to work well in an inter-cultural environment;
- Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;
- Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;
- Ability to establish and maintain effective working relations with people of different national and cultural backgrounds
- Ability to understand multiculture environment
- Ability to really listen to customers
- Customer services skills
- Knowledge of Rwandan History, Ethics and Values;
- Ability to communicate with people outside the organisation, representing the organisation to customers, the public, government, and other external sources