Job Vacancy positions at Ministry Of Trade And Industry (MINICOM) Deadline: Jan 22, 2024

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Job Vacancy positions at Ministry Of Trade And Industry (MINICOM)

1.Front Desk Operation Officer

Exams to be conducted
1:Written
2:Oral

Reports To
Director General of Corporate Services

Job responsibilities

– Examine incoming mails/couriers for completeness; – Answer inquiries about Services offered in MINICOM; – Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly; – Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking; – Troubleshoot customer issues over the phone; – Maintain a balance between institution policy and customer benefit in decision making; – Handle issues in the best interest of both customers and the institution.

Minimum qualifications

  • 1Advanced Diploma in Office Management0 Year of relevant experience
  • 2Bachelor’s Degree in Communication0 Year of relevant experience
  • 3Bachelor’s Degree in Public Relations0 Year of relevant experience
  • 4Bachelor’s Degree in Office Management0 Year of relevant experience
  • 5Advanced Diploma in Communication0 Year of relevant experience
  • 6Advanced Diploma in Public Relations0 Year of relevant experience
  • 7Advanced Diploma in Marketing0 Year of relevant experience
  • 8Advanced Diploma in Customer Relations0 Year of relevant experience
  • 9Bachelor’s Degree in Marketing0 Year of relevant experience
  • 10Bachelor’s Degree in Customer Relations0 Year of relevant experience
  • 11Bachelor’s Degree in Hospitality Management0 Year of relevant experience
  • 12Advanced Diploma( A1) in Hospitality Management0 Year of relevant experience

Required competencies and key technical skills

  • 1Resource management skills
  • 2Analytical skills
  • 3Problem solving skills
  • 4Decision making skills
  • 5Time management skills
  • 6Risk management skills
  • 7Results oriented
  • 8Digital literacy skills
  • 9Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
  • 10Knowledge of customer service practices

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2. Sector Strategic Planning, M& E Specialist

Exams to be conducted
1:Written
2:Oral

Reports To
Director General of Planning and M&E Services

Job responsibilities

– Coordinate the whole process of planning and budgeting of the Ministry and affiliated agencies’ programs; – Consolidate Ministerial action plans; – Elaborate guidelines for the Ministry’s strategic plan; – Provide technical support to different departments and/or Units in elaboration of their respective action plans and strategic plans; – Plan Ministerial programs and projects in line with its vision, mission and goals; – Participate in producing a consolidated budget for the Ministry and ensure that it’s entered into the appropriate software (SMART IFMS, etc.). – Monitor the accuracy in budget execution in line with the Ministry’s Single Action Plan and advise the Ministry accordingly; – Advise the Directorate General of Planning, Monitoring & Evaluation on necessary changes and or review to improve planning and budgeting exercise; – To ensure Monitoring and Evaluation of the Ministry and affiliated agencies plans and programs, – Provide monthly, quarterly and annual reports on Ministry Action Plan Implementation; – Conduct baseline studies to establish initial program performance indicators – Advise the Ministry on actions to be taken in order to ensure the efficient and effective implementation of plans and programs.

Minimum qualifications

  • 1Bachelor’s Degree in Economics3 Years of relevant experience
  • 2Bachelor’s Degree in Public Policy3 Years of relevant experience
  • 3Bachelor’s Degree in Project Management3 Years of relevant experience
  • 4Master’s Degree in Public Policy1 Years of relevant experience
  • 5Master’s Degree in Project Management1 Years of relevant experience
  • 6Bachelor’s Degree in Management3 Years of relevant experience
  • 7Bachelor’s Degree in Development Studies3 Years of relevant experience
  • 8Bachelor’s Degree in Statistics3 Years of relevant experience
  • 9Bachelor’s Degree in Monitoring & Evaluation3 Years of relevant experience
  • 10Master’s Degree in Economics1 Years of relevant experience
  • 11Master’s Degree in Management1 Years of relevant experience
  • 12Master’s Degree in Development Studies1 Years of relevant experience
  • 13Master’s Degree in Statistics1 Years of relevant experience
  • 14Master’s Degree in Monitoring & Evaluation1 Years of relevant experience
  • 15Master’s Degree in Business Administration1 Years of relevant experience
  • 16Bachelor’s Degree in Finance3 Years of relevant experience
  • 17Master’s Degree in Finance1 Years of relevant experience
  • 18Bachelor’s Degree in Business Administration3 Years of relevant experience
  • 19Bachelor’s degree in any other field with PMP or any project/planning related professional course certified by competent organs3 Years of relevant experience
  • 20Master’s Degree in any other field with PMP or any project/planning related professional course certified3 Years of relevant experience

Required competencies and key technical skills

  • 1Resource management skills
  • 2Analytical skills
  • 3Problem solving skills
  • 4Decision making skills
  • 5Time management skills
  • 6Risk management skills
  • 7Results oriented
  • 8Digital literacy skills
  • 9Knowledge of National Planning, budgeting and reporting framework, tools and systems
  • 10Strategic planning and decision-making capabilities
  • 11Knowledge of programs and project planning, monitoring & evaluation
  • 12Knowledge on research and data analysis, reporting, budgeting
  • 13Capabilities in quality assurance of documents
  • 14Knowledge of national development agenda for the long and medium term
  • 15Knowledge policy formulation and analysis
  • 16Knowledge of global, continental and regional development Agenda
  • 17Knowledge in application of results-based management
  • 18Confidence in using analytical software applications and tools like Microsoft Excel, SPSS, Word and PowerPoint
  • 19Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
  • 20Knowledge and understanding of the Rwandan Trade and Industry system

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