68 Job offers of IT Help Desk Officers at Rwanda Information Society Authority (RISA) Deadline:2023-04-2468

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Support personnel, and act as focal point when end-users face hardware, software, or system issues
Administer desktop computers, printers, IP telephony, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches.
Keep inventory of all equipment, software, and licenses
Monitor and work on responding quickly to incoming requests related to IT issues
Maintain user PC, including upgrades and needed configurations
Monitor the LAN or WAN infrastructure in the office.
Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly
Taking care of all the networking issues and troubleshoot it as soon as possible
Maintaining and creating a document management system to protect and restore the data.
Provide phone, remote access, and desktop support of Intel based hardware and software systems. 
Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system.  Must maintain accurate and timely service tickets.
Maintain licensing compliance and asset tracking databases of hardware and software.
Serve as local data recovery expert of failed hard drives and PC based systems.
Assist users in configuring approved wireless devices

Minimum Qualifications

  • Advanced diploma in Software Engineering0 Year of relevant experience
  • Advanced diploma in Computer Science0 Year of relevant experience
  • Advanced diploma in Computer Engineering0 Year of relevant experience
  • Advanced diploma in Information and Communication Technology0 Year of relevant experience
  • Bachelor’s Degree in Software Engineering0 Year of relevant experience
  • Bachelor’s Degree in Computer Science0 Year of relevant experience
  • Bachelor’s Degree in Computer Engineering0 Year of relevant experience
  • Bachelor’s Degree in Information and Communication Technology0 Year of relevant experience
  • Bachelor’s Degree in Information Management Systems,0 Year of relevant experience
  • Advanced Diploma in Information Management System0 Year of relevant experience
  • Advanced Diploma (A1) in Electronics0 Year of relevant experience
  • Bachelor’s Degree in Telecommunication Engineering0 Year of relevant experience
  • Advanced Diploma in Telecommunication Engineering0 Year of relevant experience
  • Bachelor’s Degree in Electronics0 Year of relevant experience

Competency and Key Technical Skills

  • Integrity
  • Strong critical thinking skills and excellent problem solving skills.
  • Inclusiveness
  • Accountability
  • Communication
  • Teamwork
  • Client/citizen focus
  • Professionalism
  • Commitment to continuous learning
  • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
  • Ability to convert high-level customer needs into a technical development strategy
  • Ability to manage and troubleshoot TCP / IP networking issues
  • Experience in Desktop Support, Network Administration and System Administration
  • Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
  • Resource management skills
  • Problem solving skills
  • Decision making skills
  • Time management skills
  • Risk management skills
  • Results oriented
  • Digital literacy skills
  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
  • Ability to repair PCs and other hardware equipment
  • Analytical skills;
  • Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage

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