6 Job offers Ministry of Justice (Minijust)

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6 Job offers Ministry of Justice (Minijust)

Job Description

1. IECMS IT Support Staff & Call Center Operators (2 Positions)

Job Description

• Interview IECMS users during telephone calls to obtain information useful in providing effective solutions
• Manage inbound calls to ensure effective and timely resolution of IECMS user issues
• Place outbound calls to verify IECMS users satisfaction
• Escalate complex issues to more experienced IECMS team for proper resolution
• Support personnel, and act as focal point when endusers face hardware, software, or system issues
• Provide phone, remote access, and desktop support to IECMS users.

• Track assigned tasks throughout problem solving life cycle using the institution’s Help Desk system. Must maintain accurate and timely service tickets.
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Calm end-users and ensure their challenges or issues are addressed properly

NB: Having experience in an IT support and/or call center environment, especially in ICT industry, Previous experience in a customer support role, having experience in desktop support, Network Administration, System Administration, Certificate in A++, N++,MCIP, MCSA,CCNA are added advantage.

Key technical skills

• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Demonstrate decisiveness in resolving problems, making decisions and identifying priorities; Good analytical skills and problem solving techniques
• Good interpersonal communication skills and ability to work with others under pressure and solve problems
• End-users focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• The ability to learn quickly and work with minimum supervision;

Minimum Qualifications

  • Advanced diploma in Software Engineering1 Year of relevant experience
  • Advanced diploma in Computer Science1 Year of relevant experience
  • Advanced diploma in Computer Engineering1 Year of relevant experience
  • Advanced diploma in Information and Communication Technology1 Year of relevant experience
  • Advanced diploma in Electronics and Telecommunication Engineering1 Year of relevant experience
  • Bachelor’s Degree in Software Engineering1 Year of relevant experience
  • Bachelor’s Degree in Computer Science1 Year of relevant experience
  • Bachelor’s Degree in Computer Engineering1 Year of relevant experience
  • Bachelor’s Degree in Information and Communication Technology1 Year of relevant experience
  • Bachelor’s Degree in Electronics and Telecommunication Engineering1 Year of relevant experience
  • Bachelor’s Degree in Information Systems1 Year of relevant experience
  • Bachelor’s Degree in Information Technology1 Year of relevant experience
  • Advanced Diploma in Information Management Systems1 Year of relevant experience
  • Bachelor’s Degree in Business Information Technology1 Year of relevant experience
  • Advanced diploma ( A1) in Business Information Technology1 Year of relevant experience
  • Advanced Diploma in Information Technology1 Year of relevant experience

Competency and Key Technical Skills

  • Strong critical thinking skills and excellent problem solving skills.
  • Commitment to continuous learning
  • Resource management skills
  • Problem solving skills
  • Decision making skills
  • Time management skills
  • Risk management skills
  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
  • Analytical skills;

2. Senior Software Developer (2 Positions)

Job Description

• Analyze IECMS users’ needs and system
• Requirements and keep new design documentations;
• Implement change requests by performing coding and design reviews;
• Integrate the IECMS with existing systems where applicable;
• Maintain system documentation to describe program development, logic coding structure, changes and corrections;
• Maintain code source and versioning;
• Perform software tests based on requirements and designs;
• Support in provision of API development and documentation;
• Monitor system performance and optimization
• Recommend standards and specifications for hardware needed to optimize the performance of the IECMS.

NB: Having 5+ years of professional software development experience, in advanced Java and experience in designing and implementing RESTful APIs, Having experience in data analytics is an added advantage.

Key technical skills & knowledge required:

• Full stack developer;
• Familiar with Spring Framework;
• Familiar with Java front end technologies based on Javascript (Angular, React JS,);
• Proven expereince to develop new and innovative applications as well as debug and refactor existing code;
• Strong organizational skills;
• Mathematical aptitude;
• Drive to keep up to date with developments and trends in the tech and modern software development;
• The ability to learn quickly and work with minimum supervision;
• The ability to interpret and follow technical plans; Problem-solving skills.

Minimum Qualifications

  • Bachelor’s Degree in Computer Science5 Years of relevant experience
  • Bachelor’s Degree in Information Technology5 Years of relevant experience

Competency and Key Technical Skills

  • Strong critical thinking skills and excellent problem solving skills.
  • Professionalism
  • Commitment to continuous learning
  • Resource management skills
  • Problem solving skills
  • Decision making skills
  • Time management skills
  • Risk management skills
  • Results oriented
  • Digital literacy skills
  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
  • Analytical skills;

3. IECMS Systems &Process Specialist

Job Description

• Regular business processes system review, ensuring solutions meet business needs and requirements and propose the areas for improvement.
• Gather users requirements, review change requests and system requirements;
• Evaluating existing IECMS processes and Oversee the development of new processes/features;
• Researches, analyzes, and recommends improvement to IECMS system processes in order to improve overall system performance
• Translate highly technical specifications into clear non-technical requirements
• Conducting meetings and presentations to share ideas and findings to stakeholders
• Communicating the insights and plans to cross functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with justice sector institutions technicians, and managerial staff.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems
• Provide documentation of all processes and training as needed
• Coordinating IECMS system process improvement strategies with different stakeholders
• Overseeing all aspects related to the implementation stages of IECMS system process improvement initiatives
• Analyzing and monitoring implemented changes to business processes and making adjustments as needed
• Monitoring, measuring and providing feedback on process performance
• Facilitating process workshops that involve eliciting process requirements and liaising with users

NB: An understand of ERP, BPM, and BI tools, having certificate in CBAP (Certified Business Analysis Professional), PBA (Professional in Business Analysis), AAC (Agile Analysis certification), PMP (Project Management Professional) is an added advantage.

Having 3+ years previous experience with gathering requirements from the clients/business and documentation.

Key technical skills & knowledge required:

• Ability to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives
• Experience in communicating and presenting to stakeholders and/or Senior Leadership;
• Interpersonal skills to influence and spur change, facilitate and enhance performance within a cross – functional environment;
• Drive to keep up to date with developments and trends in the tech and modern software development;
• The ability to learn quickly and work with minimum supervision;
• Excellent analytical and conceptual thinking skills
• Proven ability to assess business needs and translate them into relevant solution
• The ability to influence stakeholders and work closely with them to determine and achieve acceptable solutions.
• Excellent documentation and communication skills.
• Experience creating detailed reports and giving presentations.
• Excellent planning, organizational,
• Experience with business, technical and technological requirements analysis;

Minimum Qualifications

  • Bachelor’s Degree in Computer Science5 Years of relevant experience
  • Bachelor’s Degree in Computer Engineering5 Years of relevant experience
  • Bachelor’s Degree in Information and Communication Technology5 Years of relevant experience
  • Bachelor’s Degree in Electronics and Telecommunication Engineering5 Years of relevant experience
  • Bachelor’s Degree in Information Systems5 Years of relevant experience
  • Bachelor’s Degree in Information Technology5 Years of relevant experience
  • Bachelor’s Degree in Business Information Technology5 Years of relevant experience
  • Bachelor’s Degree in Software Engineering,5 Years of relevant experience

Competency and Key Technical Skills

  • Strong critical thinking skills and excellent problem solving skills.
  • Commitment to continuous learning
  • Results oriented
  • Digital literacy skills
  • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
  • Analytical skills;

4. Contract Management Specialist/State Attorney

Job Description

–    Proposing strategies and mechanisms that ensure adequate contract management
–    Monitoring and evaluating the status of contract management across Government institutions
–    Analyse contract management reports from Government institutions and make appropriate recommendations
–    Assess the implementation of contracts and agreements on which the Attorney General has provided Legal opinions
–    Assess the compliance with the Attorney General’s opinions
–    Undertake annual surveys on contract management in Government institutions

Minimum Qualifications

  • Master’s Degree in Law1 Year of relevant experience
  • Bachelor’s Degree in Law3 Years of relevant experience

Competency and Key Technical Skills

  • Strong critical thinking skills and excellent problem solving skills.
  • Commitment to continuous learning
  • Understanding of public procurement laws and regulations;
  • Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage
  • Knowledge and understanding of the Rwandan legal system
  • Analytical skills;
  • Familiar with various types of contracts used in public service
  • Understand of contracts management process
  • Knowledge of contract law and important contracting concepts

Apply Now

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