Working with the Rwandan Government, NewGlobe is partnering to provide a last-mile, integrated solution to transform Rwanda public schools into globally competitive public schools. The programme, titled RwandaEQUIP, will achieve this through using an innovative technology and data-driven platform, coupled with high quality learning materials, effective training and ongoing coaching for teachers and school leaders, and technology-enabled support teams to create 360-degree support for learning outcomes. 

RwandaEQUIP builds upon the Government of Rwanda’s previous investments and policy decisions to create a last-mile solution to ensure that this reform translates into improved learning outcomes for students. RwandaEQUIP will ensure that all children of Rwanda have the opportunity to reach their full potential.

People

Our people are at the core of what we do, and supporting a diverse workforce that spans many industries, and many cultures, while at the same time keeping everyone aligned to our mission and mandate takes focus and determination. We work at a massive scale. We are responsible for ensuring we support each team member to succeed, aligned to business goals and constraints. We are responsible for our human capital, including but not limited to all aspects of people operations including payroll, compensation and benefits; administration of all offices and support functions; and employee engagement. We are data-driven, and leverage technology to make both informed and efficient decisions and work processes. We are the champions of our values. We value continuous learning and extensive collaboration, and have a strong focus on performance. We are evidence-based, outcomes driven and led through service.

People Operations

People Operations manages each employee’s life cycle with us, with a focus on contracting, benefits, compensation, payroll, and date-driven performance management. We are the first point of contact on most issues for our team members, ensuring our policies support and encourage a strong and effective team. Working across hundreds to thousands of employees, we work at scale, with large amounts of data, leveraging technology to improve employee systems and support.

About the Role

The People Operations Team is responsible for all the touchpoints of managing the employee lifecycle, including but not limited to offer letters, contracts, benefits, performance management tools, and employee off-boarding with both local laws and company policies. People Operations uses data from employee lifecycle management to improve employee management and effectiveness, ensuring all components of the People Group are using data to drive decision-making. Effective programming within People Operations ensures that employees are seamlessly supported through their employment touchpoints, and that core employment structures and compensation strategies are used effectively to attract and retain high performing employees within the constraints of business operations. 

The Officer, People Operations is responsible for supporting specific administrative, operational and quantitative tasks that contribute to attaining the above objectives of the People Operations Team. This role will report to the Manager, People Operations.

What You Will Do

• Separations Process: lead and “quarterback” separations processes, including department, asset, and financial handovers – involves IT, Admin, and Payroll Accountant
• Onboarding Process: lead and “quarterback” teams from IT, Admin, etc. in ensuring that staff are successfully on boarded
• Payroll Verification: work with Payroll Accountant to ensure that all contractors and employees are properly represented with the right deductions/additions, if any. Generate monthly report for managers on headcount
• Staff Benefits: supporting staff with questions about health coverage, managing additions to coverage, dealing with other health coverage issues
• Asset Management: ensure that all staff have the assets they need; deal with asset recovery processes and exchanges/one-off needs. Heavy interfacing with IT and Admin
• Leave Management: assist employees with leave, generate monthly report for managers on leave balances
• Disciplinary Procedures: work with the Manager, People Operations and  Director, People as needed on managing these procedures
• Staff Documentation: ensuring that offer letters, contracts, probation confirmations, and change of status documents are appropriately handled

What You Should Have

• Bachelor’s degree from a reputable university.
• Minimum 2 years of full-time work experience after graduation from your undergraduate degree.
• Strong adherence to systems and processes.
• Experience working with a culturally and socioeconomically diverse workforce.
• Excellent email, Excel /spreadsheet, MS Word/word processing skills ; technologically competent/quick learner.
• Work experience in fast-growth, rapid-scale contexts, particularly with large numbers of field staff.
• Outstanding written and verbal communication skills.
• High energy and enthusiasm level; willingness to do whatever necessary to get the job done.
• Experience in a challenging, dynamic and complex business environment.

You’re also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. 
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
• A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

APPLY NOW

Working with the Rwandan Government, NewGlobe is partnering to provide a last-mile, integrated solution to transform Rwanda public schools into globally competitive public schools. The programme, titled RwandaEQUIP, will achieve this through using an innovative technology and data-driven platform, coupled with high quality learning materials, effective training and ongoing coaching for teachers and school leaders, and technology-enabled support teams to create 360-degree support for learning outcomes. 

RwandaEQUIP builds upon the Government of Rwanda’s previous investments and policy decisions to create a last-mile solution to ensure that this reform translates into improved learning outcomes for students. RwandaEQUIP will ensure that all children of Rwanda have the opportunity to reach their full potential.

Schools Group Department 

School is the heart of our work. The team is mandated to inspire teachers to teach with passion, pupils to learn with purpose, parents to believe in a better future for their children, and communities to become the change they want to see in the world. To achieve this vision, the team ensures schools are smoothly run – the school team is motivated and inspired, delivering life changing lessons, creating an experience that makes parents stay with us, and also cultivating interest and excitement in our work in communities where we serve. Schools is responsible for ensuring all of the work created by our expert teams, including Instructional Design, Leadership & Development, Technology, Communications, Creative and Insight, are used in each school, and each school is managed to achieve its goal of ensuring every child enjoys a learning environment that develops her core skills, knowledge and confidence. The performance of the entire organization is led by the Schools Group, which is responsible for day-to-day management of each school. Schools work to strengthen school enrollment and student retention, ensuring every school is regarded as the strongest school in its neighborhood and delivers on improved learning outcomes for children and earns the trust of the parents. We engage with school leaders and teachers every day, ensuring ongoing professional development, performance management, and intensive coaching. We are always seeking effective ways of ensuring every school is supported with data-driven practices. We measure our success through both the financial sustainability of the school and the learning outcomes of the children in the classroom. We are performance driven. 

About the role 

Each Supervisor is responsible for the professional development, including ongoing performance management of school staff. As a Supervisor, you are in schools each day, providing ongoing mentorship, specific performance feedback, and on-going group and personal training. In this role, you also engage with all stakeholders of the schools under your care, including government officials, parents, and community groups as may be required. Your role is the nexus of all that we do, ensuring the implementation and results of our overall programing, integrating school management, leadership & development of school staff, instructional design and technology. Using big data that provides a visibility into everyday teaching practices and school management, you work with school staff to improve performance – with the goal of student performance and character development in mind – and provide feedback on core programming to our design teams.

This team is laser focused on outcomes, inherently collaborative in nature, loves fostering leadership in others, is unwaveringly committed to ensuring a quality education for our pupils, and is excited about creating incredible learning interventions that drive positive behavior and mindset change in adults. You will flourish on this team if you are: a team player, hyper-focused on results, flexible in a dynamic environment, and have fun while working hard.

What you will do

• Be responsible for supervising the work of all school leaders in your assigned area, including all aspects of School Management, and community and parent engagement. Ensure each school leader delivers on promise of learning and holistic development for children, has a strong and high-performing cohort of teachers, operates within its budget and sustains enrollment necessary for financial sustainability;
• Use data from multiple sources, including your own classroom observations and school management observations, quality assurance audits, and big data on school staff behavior, to lead school staff to improve their practice, with an unwavering eye to student learning and holistic development.
• Use data from multiple sources to ensure effective school management, and a safe learning environment.
• Be in schools 80% time, observing teaching, management, and engaging with stakeholders, including government officials, parents, and community groups.
• When observing or holding meetings, use rubrics or other documents to support structured observation and reporting.
• Support specific school events, including collaborating on programming for such events as school opening celebrations, parent teacher conferences and school closing celebrations, as well as community showcases and participation in co-curricular competitions.
• Ensure school staff and students are prepared to sit in government-proctored exams, as they may occur on a termly/semester basis, and with particular attention to national examinations.
• Ensure school strength and support enrollment efforts.
• Ensure local regulatory processes are followed, including environmental & social standards, as well as national regulations.
• Lead leadership & development sessions the course of the school year, and during induction training for new staff, using the materials and programming developed by the Leadership & Development team.
• Support schools through transition of staff, including school leaders and teachers; work with local government and other local organizations as needed.
• Other duties as assigned

What you should have

• Proven community leadership experience, leading teams of people to accomplish an objective
• Experience in mentorship and coaching of youth and adults, either inside or outside of a school setting
• Teaching experience a plus
• Belief in data-driven decision making
• Relentless focus on achievement for yourself and others
• Bias towards action
• Flexible and loves to work in a dynamic environment
• Collaborative leader with strong relationship building skills
• Strong interpersonal skills
• Strong communication skills
• Undergraduate degree in Education is COMPULSORY as well as TRCN Licence. Masters is an added advantage

You Are Also

• A detailed doer – You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
• A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, RwandaEQUIP works in often fragile, sometimes volatile low-resource communities and with complex government systems. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
• A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their benefit, experience, and value.
• A malleable learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
•  A data-driven decision-maker – When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it and make decisions with clear justifications.
• A curious investigator – You ask why a lot. You don’t just take what you see and accept it. You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different. You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

Apply now